Norwegian iConcierge App Reviews

This has potential to be a great app. Right now the only thing you can do is view schedules and see your account. You can make restaurant reservations but it doesnt tell you what you have reserved. It would be an invaluable tool if you could create a personal schedule with shore excursions and activities you want to do, and show you current restaurant reservations. For now, its not worth wasting your bandwidth.

This APP showed so much promise but was sadly lacking in every way. Ports & Tour, besides trying to sell you one they werent very descriptive and we had already booked several through NCL but couldnt tell which one without going back through our own paper records. Account review, very handy and updated almost instantaneously just lacked being able to see the whole desc... Whats going on, the paper flyer that they dropped in your room every night was more accurate and up to date. Most everything else lacked detail. It would seem so easy to have it customized for each passenger and maybe add a little ship specific detail, ship map,maybe notifications when a favourite activity is about to start, show which excursions you are booked for and reservations you have made in the dining rooms. The second star is for its potential.

• App schedule wasn’t updated after it was revised due to not stopping at Great Stirrup Cay. Had to use the revised paper copy. • Can’t see booked excursions • Can’t see booked reservations • Constantly notifying about wifi disconnecting when the app isn’t the foreground or you’re not on the ship • No ship maps • Should be able to add events to your phone calendar or in-app personal schedule • On-board messaging in the app should be free or cheaper as it doesn’t require internet

The message portion rarely worked on the Breakaway and there is an on board fee for access to this feature, paid for something that didnt work.

I found the messaging feature of this app, which cost $7.99 per user, to be unreliable, while cruising on the Jewel, from April 11th through April 18th, 2015. This app would report that my iPhone was no longer connected to the ship’s WIFI network, often, yet when I checked the WIFI signal strength, it showed the maximum. There was no audible alert, when this happened. So I’d be clueless, that I could no longer receive text from friends on the ship. It would typically be when I tried to text them, that I’d see the app had disconnected. To get reconnected, required a quit and restart cycle of this app. Assuming that the WIFI signal does disappear at certain points on the ship, the app should reconnect, when the signal improves, but this version does not. The text interface is rather crude. You can’t send a message to a group of friends, or copy a message once it has been transmitted to a friend. Being able to check on your bill, is a nice feature that the app supports.

The idea is great. Countdown before cruise, stats and communication is a good idea. $7.95 per device is excessive, especially considering the wifi disconnects and reconnects making the service a little intermittent .. I think 7.95 per stateroom would be more reasonable. Like others we had strange cases of a random text or email come through despite airplane mode the whole trip. Itinerary is not available in app and ship map is limited. A PDF of the boat in your iBooks before you leave is the best way to go. NCL, points for creativity but you have to make it work!

You can text people on the ship when you buy the text and call package for $7.95 and its worth it.

Unless you are booked on one of the select ships that connects with this app, it is completely pointless. Hey NCL, how about designing an app that will allow ALL of your passengers to book shore excursions on their mobile device, regardless of what ship theyre on?

Used this App while on the Getaway. Worked perfectly! No problem connecting to ships WiFi

Purchased app to communicate with frinds while on cruise. Messenging did not work. Drained battery very quickly. Very poor app. Save your money and rely on the cabin phone.

Has good intentions but complete lackluster performance.

This app is horrible. Half the time it wont connect. U cant do group texts and you cant pull up excursions you have booked to see info abt it. Dont waste your time downloading this app.

I downloaded this app twice and got the same result. I open it and see the Norwegian Cruise Line logo and a setting button and nothing else but a black screen. The settings button does not even work. Waste of time.

Dont pay attention to the negative reviews, I almost did and glad I didnt. The texting worked great, calls not so much. But was so glad we had it so we could meet up. 8 of us had it and all glad we did. Just have to leave app running the entire time or will miss messages when app is shut down, although will let you know you missed messages when you open it. Also good to check out things on the boat, make reservations, and check your account balance.

There are a few connectivity issues while on the ship, but honestly it did not affect me that much. This app is brilliant, and I used it to make calls from ship to shore for a very low rate.

Its a really good app when you are on a cruze. it shows you everything on the cruze and whats going on!

this app was VERY helpful on the cruise! One suggestion----add a ship map!

Dont believe the other negative reviews youre seeing. This App was incredibly useful on an NCL cruise we just finished. Firstly, it has all your daily activities listed.... Which is helpful, so you dont have to carry the daily schedule around (or if you just forgot it in your room). Secondly, all your dining and excursion reservations can be done on here.... Which makes it so easy to do! My favorite feature, though, was being able to use the phone. Activating this (for a small 7.95 fee) allows you not only to call others that have the App, but also call everywhere else on the ship!! You can call other rooms, they can call you, you can call the Guest Services desk or a specific restaurant or the operator.....it was having a house phone in your hands at all times! Now, there were some occasions where the wifi signal dropped, such as in an elevator, but thats to be expected, and wasnt a big deal. Pros definitely outweighed any negatives. Definitely download and use the app and the phone feature. (Didnt try the messaging, so cant comment on that). Oh, and Just remember to keep your phone on airplane mode and do the proper things to avoid getting charged for roaming data.....

Worked perfectly. Had a group of 8 and kept us all in touch the entire week. Can even call staterooms from the app. We could use the app even from the docks standing outside the ship. Update your phone to latest version of iOS before you go.

The app is terrible. It doesnt work.